Sean Michael Vaccarella
I am a motivated and result focused individual possessing critical thinking skills, combined with unique customer service experience gained from solid customer relations. I possess the ability to provide proven results in a merchandising capacity, utilizing ordering and multiple inventory preparations. A committed team member dedicated to team improvement, with the ability to thrive in a leadership role. I am proficient at training employees by utilizing my vast experience, and by always setting an example of excellence.
Extensive store management including the overall store level retail operations of both perishable and non-perishable inventory, with a focus on in-stock position, pricing integrity, merchandising, labor, and other operational processes for day, swing, or night shifts. Ability to ensure personnel follow company sales and production planning standards while ensuring the department achieves the performance standards outlined in the company work plan. Active in all aspects of planning, ordering, and processing products according to work plan and standards, maximizing company sales and profit. Able to work within established deadlines to perform ordering, receiving, unloading, storage, rotation of merchandise and building of displays. Ensures all new associates receive proper work and safety training and adapt to overall task supervision. Involved in business and customer networking to create partnerships for reciprocal growth, business development and community outreach.
- Vitamin Shoppe, Enfield, Connecticut
Store Manager: June 2015- Present
Lead and direct a team of 6-11 in all operations of daily, weekly and monthly business tasks; new customer creation; execution of merchandising and inventory tasks; sales plan management and strategy; new hire on-boarding, training and internal talent enhancement; community outreach/event coordination; customer retention; scheduling and payroll management.
Store 762 received recognition in 2016 for #2 non-comp store to plan for VS Region 1 in quarter 2, 8 consecutive months with sales over plan; responsible for training two complete store staffs.
- Vitamin Shoppe, Brookfield, Connecticut
Assistant Store Manager: May 2014- June 2015
Assisted the store manager in all functions including but not limited to; cash management; store operations; candidate selection and on-boarding; community outreach and partnership management; business growth; team development; inventory control; merchandising procedures; new customer creation.
Previously enlisted in the Growing Leaders Program within the Vitamin Shoppe. The program is designed to identify Assistant Managers as candidates to grow into Store Managers within the Vitamin Shoppe. The program uses role play, continued training and evaluation to develop leaders for the company.
- Stop and Shop, Danbury, Connecticut
- Night Crew Chief: February 2012 to May 2014
Effectively managed night crew operation of PeaPod home delivery. Duties and responsibilities included inventory preparation for all grocery and dairy departments; daily order preparation and submission for all grocery and dairy departments; back stock control management; established work-shift schedules; trained associates on work place policies; procedures and safety issues; directly supervised a team of 13 with responsibility stretching up to 45 crew members.
Directly responsible for achieving the lowest Out of Stock percentage in PeaPod, Connecticut region, for zone GJF, 2nd Quarter or 2012.
- Stop and Shop, Danbury, Connecticut
Lead Dairy Clerk/Personal Shopper: April 2011-February 2012
As the Lead Dairy Clerk, I was responsible for the timely stocking and rotating of PeaPod dairy items, which directly contribute to near perfect shelf integrity. Single handedly stocks over 200 cases of dairy products per shift. Recognized as a weekly contender for the Top Out-of-Stock position in the district.
As a Personal Shopper, responsible for “shopping” for customer’s home delivery orders by reviewing the customer’s requirement, locating the items, pulling and packing the items for home delivery with an emphasis on accuracy. Prepared the store for the individual shop by setting up fresh food departments and assigning grocery items to individual slots on shelves; refilled out-of-stocks items from the main store or Peapod back stock.
- Graven, Austin & Drake, Colorado Springs, Colorado
Tele-Sales Representative: April 2010 to January 2011
Consulted with United Methodist Churches across North America to evaluate the needs of the education departments, worked closely with them to find the products and services to fill their need based on feedback from churches across the network.
- Kelanar Window Pros, Colorado Springs, Colorado
Field Customer Service Representative: June 2009 to December 2009
Coordinated the placement of 100 company advertised lead boxes in local retail stores as part of a 5-man Field Replacement Team. Maintained active Excel customer database and maps of lead box placement. Scheduled in-home demonstrations of company products and communicated with company representative to acquire customer contact information. Cold call of non-active leads to schedule in-home product demonstrations.
- 7-11 Convenience Store, Colorado Springs, Colorado
Clerk: June 2008 to April 2009
Preformed timely cash/credit/debit sales, maintained accurate cash drawer and safe counts; placed store orders with authorized vendors, received vendor orders, unpacked and stocked incoming orders; trained new hires ensured store cleanliness.
- The Olive Garden Restaurant
Server: October 2007 to May 2008
Performed general server and bussing duties during normal dinner shifts. Assisted with To-Go Host duties, responsible for receiving and processing all to-go orders for dine-out customers. Maintained restaurant cash drawer while on-shift; Preformed check-out of all servers (collect receipts, server pay-in or server pay-out); ensure the cash drawer balances; ran daily sales reports.
- Albertson’s Super Market
- Cashier: April 2007 to October 2007
Entered customer sales at check-out; maintained cash drawer with the proper debits/credits of the transaction; provided customer with general store information as required
- Courtesy Clerk: December 2005 to April 2007
Responsible for bagging customer orders; assisting customers to vehicles as required and maintained general store cleanliness.
- Liberty High School, Colorado Springs, Colorado, From 2004 to 2007. Graduated
- Air Academy High School, United States Air Force Academy, Colorado, From 2003 to 2004.
- Currently enrolled at post University as of January 2014, pursuing B.S. in Business Management.